This Privacy Policy clearly explains how ceria33 collects, stores, uses, and protects your personal data as a member of our platform. We take your privacy seriously — not just as words in a document, but as a commitment we demonstrate through real action every day.
The principles that underpin how ceria33 manages and protects the personal data of every member on our platform.
Every piece of personal information, financial data, and activity record stored in your ceria33 account is protected with AES-256 encryption — the same security standard used by banking institutions and governments worldwide. Your data remains unreadable even to anyone who manages to breach our servers.
Ceria33 never sells, rents, or trades members' personal data with any third party for commercial purposes. Your name, phone number, email address, and transaction history belong to you — they are not assets we deal in with other companies.
You have the right to request a copy of all personal data we hold about you, to request corrections to any inaccurate information, or to request deletion of your data under certain circumstances. All such requests are processed within 30 calendar days from the date the request is received.
Your payment method details — whether Touch 'n Go eWallet, GrabPay, bank account number, or FPX details — are stored in systems fully isolated from general profile data. These financial details are never displayed in any internal reports or shared with any party other than approved payment processors.
Ceria33's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that data collection is limited to what is genuinely necessary for platform operations, and that all data processing is carried out for legitimate and transparent purposes.
In the event of any security breach that may affect your personal data, ceria33 is committed to notifying you by email within 72 hours of confirming the incident — along with details of what data may have been affected and the steps being taken.
1.1 Data You Provide Directly — When you register an account at ceria33, we collect information that you enter directly in the registration form and your profile settings. This includes:
1.2 Automatically Generated Data — Every time you access the platform ceria33, our systems automatically record certain technical information required for the safe and stable operation of the platform:
1.3 Verification Data — For withdrawals exceeding certain limits or in cases requiring additional verification, ceria33 may request a copy of your identity document (MyKad), proof of address (utility bill), or additional payment method information. These documents are stored in a segregated system accessible only to authorised personnel.
2.1 Account Operations & Services — The primary use of your data is to operate and maintain your account ceria33 you. This includes processing your deposits and withdrawals via your registered payment methods, handling betting vouchers and winnings payouts, sending transaction notifications, and managing your VIP programme — including weekly cashback calculations and birthday bonuses.
2.2 Security & Fraud Prevention — Technical data such as IP addresses, device information, and activity patterns are used by ceria33's security systems ceria33 to identify and prevent fraudulent activity, unauthorised access, and platform use that violates the terms of service. This is to protect all platform members, not to monitor your personal activity.
2.3 Customer Support — When you contact our support team ceria33, our agents access relevant account information to assist in resolving your enquiries or issues. This access is limited strictly to the information required, and all support interactions are logged for quality control and dispute resolution purposes.
2.4 Communications & Marketing — By registering a ceria33 account, you agree to receive account-related communications such as transaction confirmations, security notifications, and important service updates. For marketing communications such as promotional offers and new bonuses, you can manage your notification preferences in your account settings and withdraw consent at any time.
2.5 Platform Improvements — Aggregated, anonymised usage data is used to understand how members interact with the platform ceria33 and making meaningful improvements — from speeding up withdrawal processing times and adding widely requested payment methods, to optimising the interface for Malaysian mobile users.
ceria33 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where data must be shared for legitimate operational reasons:
4.1 Security Infrastructure — The platform ceria33 employs multiple layers of security to protect member data. All communications between your browser or app and ceria33's servers are secured using TLS 1.3 protocol. Data stored in our databases is protected with AES-256 encryption. An intrusion detection system operates 24/7 to monitor for any suspicious access.
4.2 Internal Access Controls — Access to members' personal data within the organisation ceria33 operates on a need-to-know basis. General customer support staff can only view information necessary to assist with your enquiry. Access to financial data and verification documents is restricted to the finance and compliance teams only, with all access logged in detail.
4.3 Two-Factor Authentication — ceria33 offers two-factor authentication (2FA) via SMS OTP to protect your account from unauthorised access. We encourage all members to enable this feature in their account security settings. When a login from a new device is detected, ceria33 will send a notification to your registered email address as an additional precautionary measure.
4.4 Data Storage Location — Personal data of ceria33 Malaysian members is stored on servers located in the Asian region in compliance with applicable data protection regulations. ceria33 ensures that any cross-border data transfers meet protection standards equivalent to those required in Malaysia.
4.5 Backup & Recovery — Your account data is regularly backed up to a separate, secure location. This ensures that your transaction history, betting records, and account information are not lost in the event of any technical disruption or disaster. The data recovery process is tested periodically to verify its effectiveness.
As a platform member ceria33, you hold important rights over your personal data, all of which we fully respect. You may submit any request relating to these rights by emailing support@ceria33.best with the subject line "Personal Data Rights Request".
6.1 What Are Cookies — Cookies are small text files stored on your device when you browse the platform ceria33. Cookies allow the platform to remember your preferences, maintain your login session, and provide a smoother experience when you return to the platform.
6.2 Types of Cookies Used — ceria33 uses the following categories of cookies:
6.3 Cookie Management — You can manage cookie settings through your web browser settings. Popular browsers such as Chrome, Safari, and Firefox allow you to delete or block specific cookies. Please note that disabling essential cookies may affect platform functionality ceria33.
ceria33 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable laws and regulations. Below is a guide to retention periods for key data categories:
Once the retention period expires, data is securely deleted using data destruction procedures that ensure it cannot be recovered — not merely archived or left unused.
8.1 Policy Amendments — ceria33 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, services offered, or applicable legal requirements. You will be notified of material changes via in-platform notifications or email at least 14 days before the changes take effect.
8.2 Continued Use — Continuity of platform use ceria33 after the effective date of any amendment to the Privacy Policy will be considered your acceptance of the updated policy. The latest version of the Privacy Policy is always available on this page with a clearly stated effective date.
8.3 Contact the Data Protection Officer — For any questions, requests, or complaints relating to your privacy and data protection at ceria33, you can reach us via:
A quick reference table covering data types, purposes, and retention periods on the ceria33 platform.
| Data Category | Examples of Information | Primary Purpose | Retention Period |
|---|---|---|---|
| Profile Data | Name, email, phone number | Account operations, customer support | Account lifetime + 2 years |
| Financial Data | Deposit, withdrawal, and voucher records | Payment processing, audits | 7 years |
| Technical Data | IP address, device type, session | Security, fraud prevention | 90 days – 12 months |
| Verification Documents | MyKad copy, utility bills | Identity verification, legal compliance | 7 years |
| Cookie Data | Display preferences, login sessions | User experience, anonymous analytics | Until disabled |
| Support Communications | Chat records, support emails | Quality control, dispute resolution | 2 years |
A summary of your data protection rights as a member of the ceria33 Malaysia platform.
View all data we hold about you
Correct inaccurate or outdated data
Request deletion of your data in certain circumstances
Receive your data in a machine-readable format
Withdraw consent for promotional emails at any time
Notified within 72 hours if data is compromised
A brief overview of each cookie category used and its purpose within the ceria33 platform.
When people hear "Privacy Policy," most assume it's just a lengthy document written by lawyers that nobody actually reads. But at ceria33, we believe you deserve to know exactly what happens to your personal data — not in dense legal language that takes a lawyer to decode, but in plain, straightforward terms you can read and understand in 10 minutes.
The question Malaysian members ask most often is: "Does ceria33 sell my data to other companies?" The answer is a clear and firm no. Ceria33 does not sell, rent, or share your personal data with any third party for their commercial purposes. Your phone number will not end up on insurance company marketing lists. Your email address will not be sold to advertisers. Your betting records are private and are not shared with anyone except where required by law.
Financial information is the most sensitive concern for most players. When you make a deposit via Touch 'n Go eWallet or GrabPay at ceria33, your payment information is shared only with the relevant payment processor — either Touch 'n Go or Grab directly — to complete the transaction. They are bound by strict confidentiality agreements and Bank Negara Malaysia regulations. Your eWallet or bank account details are not stored in a way that can be reused by ceria33 without your consent.
Regarding technical data such as IP addresses and device information — this is collected not to monitor you, but to protect you. Our security systems ceria33 uses this information to identify when someone else attempts to log in to your account from an unfamiliar device or location. When the system detects a login from a new device, a notification is sent to your email so you can act quickly if the login was not made by you.
The right to request data deletion is a right we take seriously at ceria33. If you close your account and would like your data deleted, you may submit a formal request and we will process the deletion of all data that does not need to be retained for legal purposes. Financial records must be kept for 7 years in accordance with Malaysian audit requirements — this is not our choice, but a legal obligation we are bound by. Data other than financial records can be deleted upon request when your account is closed.
One thing we want to emphasise about ceria33: we do not use your data to exploit your betting patterns. We do not analyse your betting history to target you with promotions at your most psychologically vulnerable moments. This is an unethical practice and ceria33 firmly rejects such an approach. Your betting data is used solely for legitimate operational purposes — processing vouchers, calculating VIP cashback, and resolving disputes where applicable.
If you have any concerns about the privacy of your data at ceria33, or would like to know more about any aspect of this Privacy Policy, our team is here to help. Reach us at support@ceria33.best or via live chat on the platform. We'd rather have players who understand their rights and feel comfortable with how we handle their data — because trust is the foundation of a long-term relationship between ceria33 and every one of our Malaysian members.
Answers to the most frequently asked questions about privacy and data protection at ceria33.
This Privacy Policy forms part of the overall agreement between you and ceria33. It should be read together with Terms & Conditions for a full picture of both parties' rights and responsibilities in the platform usage relationship.
Ceria33 is committed to responsible gambling. This platform is intended for adult players aged 18 and above. If you or someone you know needs help with a gambling problem, please contact Helpline: 1800-88-9999. More information at Responsible Gambling.
With AES-256 encryption, a no-data-sale commitment, and full data access rights for every member — ceria33 builds trust through concrete action, not just words on a page.
Register a free account today. Deposit a minimum of RM 30 via Touch 'n Go eWallet or GrabPay and start enjoying football, cricket, Live Casino, poker, and slots on a platform that genuinely respects your privacy.